Solutions Manage
One function or the whole operation.
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(Manage · 04)
Our managed operations model allows brands to delegate the functions they no longer want to run internally without giving up control over the brand itself.
The scope can be as focused as customer service or logistics, or it can combine most of the operating functions behind the business.
What this involves
- 01
Flexible Scope
Every managed operation begins by defining what we will be responsible for and what will remain with the brand. The scope can grow, reduce or change as the business evolves.
- 02
Day-to-Day Management
We coordinate the people, processes, systems, suppliers and external providers required to deliver the agreed functions. Operational issues are handled within the management structure rather than continuously escalating back to the brand owner.
- 03
Performance Management
Relevant KPIs and reporting are established to monitor the performance of the functions under management.
- 04
Continuous Improvement
Operations change as volumes, products, channels and customer expectations change. We continue reviewing managed functions to identify adjustments required to maintain or improve performance.
- 05
Management Alignment
We work alongside the brand’s management team. Brand owners maintain visibility and decision-making authority over the areas that matter to them while we absorb the day-to-day operational workload underneath those decisions.
